Refund policy

Return / Refund / Replacement Policy

Due to the personal and hygiene-sensitive nature of perfumes, we maintain a strict return policy.

Eligible Cases

We only accept replacement / refund requests in case of:

- Damaged product received
- Leakage during transit
- Wrong product delivered

Claim Process

To raise a claim:

- Contact us within 24 hours of delivery.
- Share:
- Order ID
- Clear photos / videos of parcel and product
- Unboxing video (mandatory)

Non-Eligible Cases

We do NOT accept returns / refunds for:

- Change of mind
- Personal fragrance preference
- Opened / used products
- Minor packaging damage not affecting product

Refund Timeline

- Approved refunds will be processed within 5–7 working days.

Replacement

- Replacement will be shipped after claim verification.